Account Questions
You may cancel or put your Rocksbox membership on hold at any time!
Please note that you must return your Rocksbox set to finalize your cancellatio...
Wed, 8 Mar, 2017 at 4:50 PM
You may cancel your membership at any time by calling 1-877-478-0450 Monday - Friday between 9am – 5pm PST. If you’re unable to reach an agent imm...
Tue, 2 Jul, 2019 at 1:39 PM
In order to place your Rocksbox membership status on hold, please click www.rocksbox.com/account/hold
Please note that only paid memberships can...
Mon, 6 Nov, 2017 at 4:35 PM
We offer the option to place your account on hold for 3 or 6 months. While your account is on hold, we will not send you another box or charge you for the ...
Thu, 29 Jun, 2017 at 8:46 AM
As a monthly member, the renewal date is the
day you're billed each month. For example, if we first billed you on February
4, you...
Wed, 31 Aug, 2016 at 4:49 PM
It's important to us that you enjoy your gift without commitment.
Your gift membership will expire automatically and will not roll over into a pa...
Wed, 1 Mar, 2017 at 8:21 AM
If you don't intend to purchase a Recurring Subscription membership when the Gift Subscription ends, you must return your Products within 7 days ...
Wed, 8 Mar, 2017 at 4:56 PM
Your account is not deleted and you can still sign in to Rocksbox. However, all credit on your account will expire upon cancelation.
Wed, 1 Aug, 2018 at 1:13 PM
As part of our loss prevention policy Rocksbox no longer accepts prepaid cards. Please enter a valid non-prepaid debit or credit card number to continu...
Wed, 31 Aug, 2016 at 4:55 PM
Rocksbox accepts Visa, MasterCard, American Express, Diners Club, Discover Card, and PayPal.
We do not accept pre-paid or pre-loaded cards, perso...
Wed, 27 Sep, 2017 at 3:54 PM