Account Questions
You may cancel or put your Rocksbox membership on hold at any time! All you need to do is let us know via email, phone, or your account page and send your...
Tue, 19 Nov, 2019 at 7:36 AM
You may cancel your membership at any time by emailing members@rocksbox.com - we're happy to take care of that for you. You may also submit your ...
Tue, 12 Nov, 2019 at 2:16 PM
In order to place your Rocksbox membership status on hold, please click www.rocksbox.com/account/hold
Please note that only paid memberships can...
Mon, 6 Nov, 2017 at 4:35 PM
We offer the option to place your account on hold for 3 or 6 months. While your account is on hold, we will not send you another box or charge you for the ...
Thu, 29 Jun, 2017 at 8:46 AM
As a monthly member, the renewal date is the
day you're billed each month. For example, if we first billed you on February
4, you...
Wed, 31 Aug, 2016 at 4:49 PM
It's important to us that you enjoy your gift without commitment.
Your gift membership will expire automatically and will not roll over into a pa...
Wed, 1 Mar, 2017 at 8:21 AM
If you don't intend to purchase a Recurring Subscription membership when the Gift Subscription ends, you must return your Products within 7 days ...
Wed, 8 Mar, 2017 at 4:56 PM
Your account is not deleted and you can still sign in to Rocksbox. However, all credit on your account will expire upon cancelation.
Wed, 1 Aug, 2018 at 1:13 PM
As part of our loss prevention policy Rocksbox no longer accepts prepaid cards. Please enter a valid non-prepaid debit or credit card number to continu...
Wed, 31 Aug, 2016 at 4:55 PM
Rocksbox accepts Visa, MasterCard, American Express, Diners Club, Discover Card, and PayPal.
We do not accept pre-paid or pre-loaded cards, perso...
Wed, 27 Sep, 2017 at 3:54 PM