Account Questions
You may cancel or put your Rocksbox membership on hold at any time!
Please note that you must return your Rocksbox set to finalize your cancellatio...
Wed, 8 Mar, 2017 at 4:50 PM
You may cancel your membership at any time by calling 1-877-478-0450 Monday - Friday between 9am – 5pm PST.
If you’re unable to reach an agen...
Wed, 8 Mar, 2017 at 5:33 PM
In order to place your Rocksbox membership status on hold, please click www.rocksbox.com/account/hold
Please note that only paid memberships can...
Mon, 6 Nov, 2017 at 4:35 PM
We offer the option to place your account on hold for 3 or 6 months. While your account is on hold, we will not send you another box or charge you for the ...
Thu, 29 Jun, 2017 at 8:46 AM
As a monthly member, the renewal date is the
day you're billed each month. For example, if we first billed you on February
4, you...
Wed, 31 Aug, 2016 at 4:49 PM
It's important to us that you enjoy your gift without commitment.
Your gift membership will expire automatically and will not roll over into a pa...
Wed, 1 Mar, 2017 at 8:21 AM
If you don't intend to purchase a Recurring Subscription membership when the Gift Subscription ends, you must return your Products within 7 days ...
Wed, 8 Mar, 2017 at 4:56 PM
Your account is not deleted and you can still sign in to Rocksbox. Additionally, your Referral Credit does not expire if you cancel. However, they do...
Tue, 16 Aug, 2016 at 10:09 AM
As part of our loss prevention policy Rocksbox no longer accepts prepaid cards. Please enter a valid non-prepaid debit or credit card number to continu...
Wed, 31 Aug, 2016 at 4:55 PM
Rocksbox accepts Visa, MasterCard, American Express, Diners Club, Discover Card, and PayPal.
We do not accept pre-paid or pre-loaded cards, perso...
Wed, 27 Sep, 2017 at 3:54 PM