Account Questions

What is your cancellation policy?
You may cancel or put your Rocksbox membership on hold at any time! All you need to do is go to My Account > Account Details > Manage My Membership ...
Mon, 14 Sep, 2020 at 1:38 PM
How do I cancel my account?
You may cancel your membership online by going to My Account > Account Details > Manage My Membership   If you have any questions or trouble yo...
Wed, 15 Jul, 2020 at 3:36 PM
Can I pause my account?
In order to pause your Rocksbox membership, please click www.rocksbox.com/account/hold Please note that only paid memberships can be paused. Gift memb...
Tue, 8 Sep, 2020 at 4:10 PM
How does a pause work?
We offer the option to pause your account for 1, 3, or 6 months.  While your account is paused, we will not send you another box or charge you for the month...
Tue, 8 Sep, 2020 at 4:18 PM
When is my Rocksbox membership renewal date?
As a monthly member, the renewal date is the day you're billed each month. For example, if we first billed you on February 4, your renewal date ...
Thu, 19 Mar, 2020 at 10:19 AM
What happens when my gift membership expires? Do I need to formally cancel my membership if I choose not to continue?
It's important to us that you enjoy your gift without commitment. Your gift membership will expire automatically and will not roll over into a paid...
Thu, 19 Mar, 2020 at 10:20 AM
Once my gift membership expires, all I have to do is send my last box back?
If you don't intend to continue with a monthly membership when the Gift membership ends, you must purchase or return your set within 7 days (don&#...
Thu, 19 Mar, 2020 at 10:31 AM
What happens to my account and referral credit when I cancel?
Your account is not deleted and you can still sign in to Rocksbox. However, all credit on your account will expire upon cancelation.  
Thu, 19 Mar, 2020 at 10:33 AM
Can I use a Prepaid Card?
As part of our Loss Prevention Policy, Rocksbox no longer accepts prepaid cards. Please enter a valid non-prepaid debit or credit card number to continue....
Thu, 19 Mar, 2020 at 10:35 AM
What forms of payment do you accept?
Rocksbox accepts Visa, MasterCard, American Express, Diners Club, Discover Card, and PayPal.   We do not accept pre-paid or pre-loaded cards, personal ch...
Thu, 19 Mar, 2020 at 10:37 AM