Account Questions

What is your cancellation policy?
You may cancel or put your Rocksbox membership on hold at any time! Please note that you must return your Rocksbox set to finalize your cancellatio...
Wed, 8 Mar, 2017 at 4:50 PM
How do I cancel my account?
You may cancel your membership at any time by calling 1-877-478-0450 Monday - Friday between 9am – 5pm PST. If you’re unable to reach an agen...
Wed, 8 Mar, 2017 at 5:33 PM
Can I put my account on hold?
In order to place your Rocksbox membership status on hold, please click www.rocksbox.com/account/hold Please note that only paid memberships can...
Mon, 6 Nov, 2017 at 4:35 PM
How does a hold work?
We offer the option to place your account on hold for 3 or 6 months.  While your account is on hold, we will not send you another box or charge you for the ...
Thu, 29 Jun, 2017 at 8:46 AM
When is my Rocksbox membership renewal date?
As a monthly member, the renewal date is the day you're billed each month. For example, if we first billed you on February 4, you...
Wed, 31 Aug, 2016 at 4:49 PM
What happens when my gift membership expires? Do I need to formally cancel my membership if I choose not to continue?
It's important to us that you enjoy your gift without commitment.  Your gift membership will expire automatically and will not roll over into a pa...
Wed, 1 Mar, 2017 at 8:21 AM
Once my gift membership expires, all I have to do is send my last box back?
If you don't intend to purchase a Recurring Subscription membership when the Gift Subscription ends, you must return your Products within 7 days ...
Wed, 8 Mar, 2017 at 4:56 PM
What happens to my account and Referral Credit when I cancel?
Your account is not deleted and you can still sign in to Rocksbox. However, all credit on your account will expire upon cancelation.
Wed, 1 Aug, 2018 at 1:13 PM
Can I use a Prepaid Card?
As part of our loss prevention policy Rocksbox no longer accepts prepaid cards. Please enter a valid non-prepaid debit or credit card number to continu...
Wed, 31 Aug, 2016 at 4:55 PM
What forms of payment do you accept?
Rocksbox accepts Visa, MasterCard, American Express, Diners Club, Discover Card, and PayPal.   We do not accept pre-paid or pre-loaded cards, perso...
Wed, 27 Sep, 2017 at 3:54 PM