Account Questions

What is your cancellation policy?
You may cancel or put your Rocksbox membership on hold at any time! All you need to do is let us know via email, phone, text or your account page (for hol...
Thu, 19 Mar, 2020 at 9:24 AM
How do I cancel my account?
You may cancel your membership at any time either by, - Emailing members@rocksbox.com, and letting us know the name, email and shipping address link...
Thu, 19 Mar, 2020 at 9:25 AM
Can I put my account on hold?
In order to place your Rocksbox membership on hold, please click www.rocksbox.com/account/hold Please note that only paid memberships can be placed on...
Thu, 19 Mar, 2020 at 9:28 AM
How does a hold work?
We offer the option to place your account on hold for 3 or 6 months.  While your account is on hold, we will not send you another box or charge you for the ...
Thu, 19 Mar, 2020 at 10:18 AM
When is my Rocksbox membership renewal date?
As a monthly member, the renewal date is the day you're billed each month. For example, if we first billed you on February 4, your renewal date ...
Thu, 19 Mar, 2020 at 10:19 AM
What happens when my gift membership expires? Do I need to formally cancel my membership if I choose not to continue?
It's important to us that you enjoy your gift without commitment. Your gift membership will expire automatically and will not roll over into a paid...
Thu, 19 Mar, 2020 at 10:20 AM
Once my gift membership expires, all I have to do is send my last box back?
If you don't intend to continue with a monthly membership when the Gift membership ends, you must purchase or return your set within 7 days (don&#...
Thu, 19 Mar, 2020 at 10:31 AM
What happens to my account and referral credit when I cancel?
Your account is not deleted and you can still sign in to Rocksbox. However, all credit on your account will expire upon cancelation.  
Thu, 19 Mar, 2020 at 10:33 AM
Can I use a Prepaid Card?
As part of our Loss Prevention Policy, Rocksbox no longer accepts prepaid cards. Please enter a valid non-prepaid debit or credit card number to continue....
Thu, 19 Mar, 2020 at 10:35 AM
What forms of payment do you accept?
Rocksbox accepts Visa, MasterCard, American Express, Diners Club, Discover Card, and PayPal.   We do not accept pre-paid or pre-loaded cards, personal ch...
Thu, 19 Mar, 2020 at 10:37 AM