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About Our Service
14
How our service works
How do I purchase pieces from my Rocksbox set?
How long can I keep my Rocksbox set?
How often can I refresh my Rocksbox set?
Making the most of your Rocksbox membership
See all 14 articles
Product Questions
11
Can I purchase jewelry from my Rocksbox set?
What if a piece of jewelry becomes damaged or broken after I purchase it?
How are prices for each piece of jewelry determined?
What if I accidentally damage or break a piece of jewelry?
Can I purchase items from previous Rocksbox sets?
See all 11 articles
Shipping Questions
8
When will my first box arrive?
How do I return and exchange my Rocksbox set?
What if I misplace/lose my return label or envelope?
What are my delivery options?
Do you deliver outside the United States?
See all 8 articles
Promotions
2
Where do I enter my referral/promo code?
How does the Invite Program (Referral Program) work?
Account Questions
12
What is your cancellation policy?
How do I cancel my account?
Can I put my account on hold?
How does a hold work?
When is my Rocksbox membership renewal date?
See all 12 articles
Credit Questions
4
What is Monthly Credit?
What is Forever Credit?
How do I earn Forever Credit?
How do I use my applicable Credit towards a purchase?
Gift Questions
8
I want to buy a gift for a friend, but I don’t want her to get charged for the subscription after her gift is up
I chose to mail a gift card. What comes in the box?
When buying a gift, do I get to choose the items they will get?
When mailing a gift, do you send jewelry in the gift box?
When mailing a gift, do you send an actual gift card in the box?
See all 8 articles
Shop Questions
16
Can I use my Credits in the store?
What is the difference between Member price and Clearance price in the Shop?
Why are the prices different from the New Shop and those in my set?
I see an item I like in the shop, can I purchase that in place of an item out of my current set?
What if I want to cancel an order?
See all 16 articles