About Our Service 14

• How our service works
• Making the most of your Rocksbox membership
• What happens after my profile is completed?
• How long can I keep my Rocksbox set?
• How do I purchase pieces from my Rocksbox set?

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Product Questions 11

• How is Rocksbox responding to COVID-19?
• Can I purchase jewelry from my Rocksbox set?
• Can I return items that I've purchased from Rocksbox?
• What should I do if one of my pieces arrived damaged or broken?
• What if a piece of jewelry becomes damaged or broken after I purchase it?

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Shipping Questions 8

• When will my first box arrive?
• How do I return and exchange my Rocksbox set?
• What if I misplace/lose my return label or envelope?
• What are my delivery options?
• Do you deliver outside the United States?

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Referral & Promotions 2

• Where do I enter my referral/promo code?
• How does the Get $25 (Referral Program) work?

Account Questions 12

• What is your cancellation policy?
• How do I cancel my account?
• Can I put my account on hold?
• How does a hold work?
• When is my Rocksbox membership renewal date?

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Monthly and Forever Credit 4

• What is Monthly Credit?
• What is Forever Credit?
• How do I earn Forever Credit?
• How do I use my applicable Credit towards a purchase?

Gift Questions 7

• I want to buy a gift for a friend, but I don’t want her to get charged for the subscription after her gift is up
• I chose to mail a gift card. What comes in the box?
• When buying a gift, do I get to choose the items they will get?
• When mailing a gift, do you send jewelry in the gift box?
• If I am buying the gift, why do you need their email address?

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Shop Questions 6

• What are clearance items?
• What if I want to make a change or cancel a Shop order?
• What is your return policy for clearance items?
• What is the Shop return policy?
• Are the Shop pieces new?

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