About Our Service 14

• How our service works
• How do I purchase pieces from my Rocksbox set?
• How long can I keep my Rocksbox set?
• How often can I refresh my Rocksbox set?
• Making the most of your Rocksbox membership

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Product Questions 11

• Can I purchase jewelry from my Rocksbox set?
• What if a piece of jewelry becomes damaged or broken after I purchase it?
• How are prices for each piece of jewelry determined?
• What if I accidentally damage or break a piece of jewelry?
• Can I purchase items from previous Rocksbox sets?

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Shipping Questions 8

• When will my first box arrive?
• How do I return and exchange my Rocksbox set?
• What if I misplace/lose my return label or envelope?
• What are my delivery options?
• Do you deliver outside the United States?

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Promotions 2

• Where do I enter my referral/promo code?
• How does the Invite Program (Referral Program) work?

Account Questions 12

• What is your cancellation policy?
• How do I cancel my account?
• Can I put my account on hold?
• How does a hold work?
• When is my Rocksbox membership renewal date?

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Credits & Referrals 4

• What is Monthly Credit?
• What is Forever Credit?
• How do I earn Forever Credit?
• How do I use my applicable Credit towards a purchase?

Gift Questions 8

• I want to buy a gift for a friend, but I don’t want her to get charged for the subscription after her gift is up
• I chose to mail a gift card. What comes in the box?
• When buying a gift, do I get to choose the items they will get?
• When mailing a gift, do you send jewelry in the gift box?
• When mailing a gift, do you send an actual gift card in the box?

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Shop Questions 4

• For questions regarding the Rocksbox Shop, click here.
• As a Rocksbox member, can I use my Credits in the Shop?
• What are clearance items?
• What is your return policy for clearance items?