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How our service works
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Making the most of your Rocksbox membership
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What happens after my profile is completed?
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What is happening to the bridal membership?
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When will my membership transition to Signature? How much will I pay?
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Does this mean I can’t access bridal styles anymore?
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Purchased Product Policy
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Can I purchase jewelry from my Rocksbox set?
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Can I purchase items from previous Rocksbox sets?
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When will my first box arrive?
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How do I return and exchange my Rocksbox set?
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What if I misplace/lose my return label or envelope?
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What if I want to make a change or cancel a Shop order?
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What is the Shop Now return policy?
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Can I exchange a purchase from the Shop for a different color or size?