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About Our Service
How our service works
How do I purchase pieces from my Rocksbox set?
How long can I keep my Rocksbox set?
How often can I refresh my Rocksbox set?
Making the most of your Rocksbox membership
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Can I purchase jewelry from my Rocksbox set?
What if a piece of jewelry becomes damaged or broken after I purchase it?
How are prices for each piece of jewelry determined?
What if I accidentally damage or break a piece of jewelry?
Can I purchase items from previous Rocksbox sets?
See all 11 articles
When will my first box arrive?
How do I return and exchange my Rocksbox set?
What if I misplace/lose my return label or envelope?
What are my delivery options?
Do you deliver outside the United States?
See all 8 articles
Referral & Promotions
Where do I enter my referral/promo code?
How does the Invite Program (Referral Program) work?
What is your cancellation policy?
How do I cancel my account?
Can I put my account on hold?
How does a hold work?
When is my Rocksbox membership renewal date?
See all 12 articles
Monthly and Forever Credits
What is Monthly Credit?
What is Forever Credit?
How do I earn Forever Credit?
How do I use my applicable Credit towards a purchase?
I want to buy a gift for a friend, but I don’t want her to get charged for the subscription after her gift is up
I chose to mail a gift card. What comes in the box?
When buying a gift, do I get to choose the items they will get?
When mailing a gift, do you send jewelry in the gift box?
When mailing a gift, do you send an actual gift card in the box?
See all 8 articles
For questions regarding the Rocksbox Shop, click here.
As a Rocksbox member, can I use my Credits in the Shop?
What are clearance items?
What is your return policy for clearance items?
Karat - Customer Page
Karat - Shipping and Receiving
Karat - Money
Karat - Gifts