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About Our Service
How our service works
Making the most of your Rocksbox membership
What happens after my profile is completed?
How long can I keep my Rocksbox set?
How do I purchase pieces from my Rocksbox set?
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What is your cancellation policy?
How do I cancel my account?
Can I pause my account?
How does a pause work?
When is my Rocksbox membership renewal date?
See all 12 articles
How is Rocksbox responding to COVID-19?
Purchased Product Policy
Can I purchase jewelry from my Rocksbox set?
What should I do if one of my pieces arrived damaged or broken?
What if a piece of jewelry becomes damaged or broken after I purchase it?
See all 11 articles
When will my first box arrive?
How do I return and exchange my Rocksbox set?
What if I misplace/lose my return label or envelope?
What are my delivery options?
Do you deliver outside the United States?
See all 8 articles
Monthly and Forever Credit
What is Monthly Credit?
What is Forever Credit?
How do I earn Forever Credit?
How do I use my applicable Credit towards a purchase?
What is Rocksbox’s Reward program?
How does it work?
How do I earn status upgrades?
What are the levels?
What level am I?
See all 10 articles
Referral & Promotions
Where do I enter my referral/promo code?
How does the Get $25 (Referral Program) work?
What are clearance items?
What if I want to make a change or cancel a Shop order?
What is your return policy for clearance items?
What is the Shop return policy?
Are the Shop pieces new?
See all 6 articles
I want to buy a gift for a friend, but I don’t want her to get charged for the subscription after her gift is up
I chose to mail a gift card. What comes in the box?
When buying a gift, do I get to choose the items they will get?
When mailing a gift, do you send jewelry in the gift box?
If I am buying the gift, why do you need their email address?
See all 7 articles
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Karat - Shipping and Receiving
Karat - Money
Karat - Gifts