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What is Rocksbox’s Reward program?
How does it work?
How do I earn status upgrades?
What are the levels?
What level am I?
See all 10 articles
About Our Service
How our service works
Making the most of your Rocksbox membership
What happens after my profile is completed?
How long can I keep my Rocksbox set?
How do I purchase pieces from my Rocksbox set?
See all 14 articles
What is your cancellation policy?
How do I cancel my account?
Can I pause my account?
How does a pause work?
When is my Rocksbox membership renewal date?
See all 12 articles
How is Rocksbox responding to COVID-19?
Purchased Product Policy
Can I purchase jewelry from my Rocksbox set?
Can I purchase items from previous Rocksbox sets?
Is the jewelry sanitized?
See all 8 articles
What is our jewelry made of?
What is demi-fine?
Why should I choose Stainless Steel made jewelry?
How do I care for my jewelry?
Glossary of terms and materials
See all 9 articles
When will my first box arrive?
How do I return and exchange my Rocksbox set?
What if I misplace/lose my return label or envelope?
What are my delivery options?
Do you deliver outside the United States?
See all 8 articles
Monthly and Forever Credit
What is Monthly Credit?
What is Forever Credit?
How do I earn Forever Credit?
How do I use my applicable Credit towards a purchase?
What are clearance items?
What if I want to make a change or cancel a Shop order?
What is your return policy for clearance items?
What is the Shop Now return policy?
Why aren't all pieces available to Shop Now?
See all 6 articles
I want to buy a gift for a friend, but I don’t want her to get charged for the subscription after her gift is up
I chose to mail a gift card. What comes in the box?
When buying a gift, do I get to choose the items they will get?
When mailing a gift, do you send jewelry in the gift box?
If I am buying the gift, why do you need their email address?
See all 7 articles
Referral & Promotions
Where do I enter my referral/promo code?
How does the Get $25 (Referral Program) work?
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Karat - Shipping and Receiving
Karat - Money
Karat - Gifts