Quality Questions

What is our jewelry made of?
Our jewelry is constructed with plating over a base metal. Most jewelry across our brands has brass as the base metal; a few styles have zinc alloy.  We use...
Wed, 16 Dec, 2020 at 8:23 AM
Glossary of terms and materials
Our Earrings Studs - Earrings that are small and worn close to the ear with a post and a back.  The size of the stud can vary between styles.   Huggies - ...
Wed, 16 Dec, 2020 at 9:11 AM
How do I care for my jewelry?
We strive to offer high-quality pieces that will endure the test of time. Our top tips for proper jewelry care: Avoid contact with water, perfume, or o...
Wed, 16 Dec, 2020 at 8:24 AM
What should I do if one of my pieces arrived damaged or broken?
While we inspect each piece of jewelry before it leaves our warehouse, we can't always ensure that travel will treat your pieces kindly. If you rec...
Thu, 19 Mar, 2020 at 8:42 AM
What should I do if a piece I purchased breaks/becomes damaged?
We will replace or refund a piece purchased from your Rocksbox set for up to 180 days after the day you make the purchase.  If you choose to have the item ...
Wed, 16 Dec, 2020 at 10:21 AM
What do I do if a piece in my current set is damaged/lost?
We are very sorry that happened! Don't worry, you won't be charged for the damaged/lost item, but please reach out to our Customer Service team ri...
Wed, 16 Dec, 2020 at 8:26 AM
What if I accidentally damage or break a piece of jewelry?
Don't worry - it happens! Your membership fee covers normal wear for all products. If there is slight damage or wear (e.g. lost earring back, a st...
Thu, 19 Mar, 2020 at 8:37 AM