Shop Questions
Unfortunately, Shop purchases are not eligible for Shine or Forever Credit. Your credit can be applied toward any purchase from your set.
Tue, 19 Dec, 2017 at 9:40 AM
All items in the New Shop are offered at a member discount, as one of the benefits of being a Rocksbox member! This is the same member discount you would r...
Tue, 26 Feb, 2019 at 6:05 PM
All items in the New Shop are offered at a member discount, as one of the benefits of being a Rocksbox member! This is the same member discount you would r...
Fri, 3 Nov, 2017 at 9:37 AM
All items in the New Shop are offered at a member discount, as one of the benefits of being a Rocksbox member! This is the same member discount you would r...
Fri, 3 Nov, 2017 at 8:00 AM
We begin processing your order immediately upon receipt, so it is important that you contact us right away. Please call us at 877-478-0450 (Monday through F...
Wed, 1 Nov, 2017 at 9:43 AM
We accept returns on your unworn purchases from the New Jewelry shop within 30 days of purchase and will issue a full refund upon receipt.
Wed, 1 Nov, 2017 at 9:19 AM
Please call us at 877-478-0450 (Monday through Friday - 8am To 5pm PST) or email us at members@rocksbox.com.
Fri, 3 Nov, 2017 at 8:06 AM
Yes, the pieces in the shop are brand new! We are happy to be able to offer these to our members.
Wed, 1 Nov, 2017 at 9:49 AM
A selection of our newest Rocksbox exclusive pieces will be made available every month for members to purchase at their member discount. Every month we will...
Wed, 1 Nov, 2017 at 9:46 AM
Every month we will update the collection with our newest styles. We suggest that you check the site often, so you don’t miss out on some awesome pieces.
Fri, 3 Nov, 2017 at 8:28 AM