Gift Questions

I want to buy a gift for a friend, but I don’t want her to get charged for the subscription after her gift is up
We totally understand! Don’t fret gift memberships do not roll-over into paid memberships- your friend will also receive an email notification 7 days befor...
Thu, 19 Mar, 2020 at 10:53 AM
I chose to mail a gift card. What comes in the box?
If you choose to 'Mail a Gift Card' as the delivery method for your gift recipient, we will send them our signature Rocksbox box with a printed c...
Thu, 19 Mar, 2020 at 10:55 AM
When buying a gift, do I get to choose the items they will get?
No, we have a dedicated team of stylists who will get to know her style first and then choose 3 pieces to send in her first box! She’ll also be able to add...
Thu, 19 Mar, 2020 at 10:56 AM
When mailing a gift, do you send jewelry in the gift box?
No, if you choose to 'Mail a Gift Card', we will mail the gift in our signature Rocksbox box. It will include a printed card with the note you’ve...
Thu, 19 Mar, 2020 at 11:18 AM
If I am buying the gift, why do you need their email address?
We ask for her email address in order to associate it with her account when she redeems her gift. She has the ability to use a different email address for ...
Thu, 19 Mar, 2020 at 11:20 AM
Do I receive referral credits for giving a gift to a friend?
No, we only offer referral credits for a friend that signs up using your BFF code.  We do not offer referral credits for friends that receive a gift from yo...
Thu, 19 Mar, 2020 at 11:21 AM
What is the refund and cancelation policy for gifts?
You can cancel a gift membership, but the pre-paid fee is non-refundable. Gift memberships are not eligible for membership holds. If you are a new member r...
Thu, 19 Mar, 2020 at 11:22 AM