Gift Questions

I want to buy a gift for a friend, but I don’t want her to get charged for the subscription after her gift is up
We totally understand! Don’t fret - your friend will receive an email notification a couple weeks before her gift is about to expire. At that point, she c...
Wed, 1 Mar, 2017 at 8:12 AM
I chose to mail a gift card. What comes in the box?
If you choose to “Mail a Gift Card” as the delivery method for your gift recipient, we will send them our signature Rocksbox box with a printed card that ...
Fri, 11 Nov, 2016 at 2:10 PM
When buying a gift, do I get to choose the items they will get?
No, we have a dedicated team of stylists who will get to know her style first and then choose 3 pieces to send in her first box! She’ll also be able to a...
Fri, 11 Nov, 2016 at 2:12 PM
When mailing a gift, do you send jewelry in the gift box?
No, if you choose to “Mail a Gift Card,” we will mail the gift in our signature Rocksbox box. It will include a printed card with the note you’ve written ...
Fri, 11 Nov, 2016 at 2:14 PM
When mailing a gift, do you send an actual gift card in the box?
Yes! Your gift is sent in our signature Rocksbox box with a printed card inside. It also includes the personalized note you’ve written to your gift recipi...
Fri, 11 Nov, 2016 at 2:16 PM
If I am buying the gift, why do you need her email address?
We ask for her email address in order to associate it with her account when she redeems her gift. She has the ability to use a different email address for...
Fri, 11 Nov, 2016 at 2:18 PM
Do I receive referral credits for giving a gift to a friend?
No, we only offer referral credits for a friend that signs up using your BFF code.  We do not offer referral credits for friends that receive a gift from yo...
Wed, 1 Mar, 2017 at 9:15 AM
What is the refund and cancelation policy for gifts?
You can cancel a gift subscription, but the pre-paid fee is non-refundable. Gift memberships are not eligible for membership holds. If you are a new mem...
Fri, 15 Jun, 2018 at 9:57 AM