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About Our Service
How our service works
How do I purchase pieces from my Rocksbox set?
How long can I keep my Rocksbox set?
How often can I refresh my Rocksbox set?
Making the most of your Rocksbox membership
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Can I purchase jewelry from my Rocksbox set?
What if a piece of jewelry becomes damaged or broken after I purchase it?
How are prices for each piece of jewelry determined?
What if I accidentally damage or break a piece of jewelry?
Can I purchase items from previous Rocksbox sets?
See all 11 articles
When will my first box arrive?
How do I return and exchange my Rocksbox set?
What if I misplace/lose my return label or envelope?
What are my delivery options?
Do you deliver outside the United States?
See all 8 articles
Where do I enter my referral/promo code?
How does the Invite Program (Referral Program) work?
Valentine's Day BFF Referral Promotion
What is your cancellation policy?
How do I cancel my account?
Can I put my account on hold?
How does a hold work?
When is my Rocksbox membership renewal date?
See all 12 articles
What is Shine Credit?
What is Forever Credit?
How do I earn Forever Credit?
How do I use my applicable Credit towards a purchase?
When is the last day I can order my gift to have it shipped by Christmas?
I want to buy a gift for a friend, but I don’t want her to get charged for the subscription after her gift is up
I chose to mail a gift card. What comes in the box?
When buying a gift, do I get to choose the items they will get?
When mailing a gift, do you send jewelry in the gift box?
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Can I use my Credits in the store?
What is the difference between Member price and Clearance price?
Why are the prices different from the New Shop and those in my set?
I see an item I like in the shop, can I purchase that in place of an item out of my current set?
What if I want to cancel an order?
See all 16 articles
Karat - Customer Page
Karat - Shipping and Receiving
Karat - Money
Karat - Gifts